Order processing and dispatch
After we confirm your order in writing, standard orders typically dispatch within 24 hours from the nearest partner warehouse in our fulfillment network, subject to product availability. If an item is delayed, we will let you know.
Shipping costs and methods
Shipping charges are quoted per order and depend on the ship-to ZIP code, weight and volume, and service level. They are shown on your quote or invoice. Smaller orders ship by parcel carrier; larger and pallet orders ship by freight carrier.
Delivery
Delivery dates are estimates, not guarantees. If you need a liftgate, a delivery appointment, or residential delivery, tell us in the Additional Details field of your RFQ, as these can affect cost and timing.
Inspect your shipment
Please inspect your delivery when it arrives. Note any visible damage or missing cartons on the carrier’s delivery receipt, and contact us promptly — within the timeframe stated on your order confirmation — with your order number and photos where possible.
Returns
Because products are sourced to order at wholesale, returns are handled case by case and require our written authorization before anything is sent back. To request a return, contact us with your order number, the products involved, and the reason. We will confirm whether the return is eligible and send instructions. Returns shipped without authorization may not be accepted.
Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or not what you ordered, contact us and we will work with you and the supplier to arrange a replacement, credit, or refund, as appropriate.
Refunds and credits
Approved refunds are issued to the original payment method or as an account credit, as agreed with you. Timing depends on your payment provider.
Changes and cancellations
Orders can be changed or cancelled before they ship. Once an order has been dispatched, it may need to be handled as a return.
Purchase terms
- Minimum order quantities vary by category and product and are stated in your quote.
- Pricing, payment terms, and applicable taxes are stated in your quote or invoice.
- Quotes are not binding until confirmed in writing.
- These terms apply together with our Terms & Conditions.
Questions
Questions? Contact GA Marketplace at Fabucha66@hotmail.com or +1 (786) 622-3740. We are based in Miami, Florida.